Terms of service

Effective Date: Sept 1st 2024

Welcome to Biodegradable Golf Canada Inc. Operating as Custom Golf Ball Printing These Terms of Service ("TOS") govern your use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. Company Information

  • Business Name: Biodegradable Golf Canada Inc.
  • Location: 3200 E Broadway Bay 1, Vancouver, BC V5M 1Z8
  • Contact Information: hello@customgolfballprinting.com | 604-600-4347

2. Products and Services

  • Product Offerings: We specialize in golf balls and personalized golf products.
  • Customization: Please note that customization may not exactly match the image or text you provide. We will make necessary adjustments to ensure the best print quality, considering our maximum print area of 0.75" x 0.75".

3. Ordering and Payment

  • Order Process: All orders must be paid in full at the time of purchase. We accept payments via credit card and PayPal.
  • Pricing and Taxes: Prices are subject to applicable taxes based on your province, including a 5% GST.

4. Shipping and Delivery

  • Shipping Methods: We offer standard and express shipping. Please refer to our shipping page for more details.
  • Delivery Timeframes: Delivery times are approximate estimates. For urgent or overnight orders, please contact us directly.
  • Shipping Restrictions: We currently only ship within Canada.

5. Returns and Refunds

  • Return Policy: All sales of personalized products are final. Non-personalized products may be returned within 30 days for a full refund, minus a 5% fee for payment processing and restocking.
  • Refund Process: Refunds will be processed once the returned item is received and inspected.

6. User Accounts

  • Account Creation: If you create an account on our site, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.

7. Intellectual Property

  • Content Ownership: We only accept images that are legally owned by you. We do not print trademarks or copyrighted material. By using our site, you agree that the images or text you upload are free from copyright infringement.
  • Use of Content: All images or text you provide may be stored on our database and used for promotional purposes unless you request their deletion.

8. Limitations of Liability

  • Disclaimers: We strive to provide accurate and high-quality products. However, we do not guarantee that our products will meet all customer expectations.
  • Liability Limits: Biodegradable Golf Canada Inc. is not liable for any delays in delivery, product defects, or any losses or damages arising from the use of our products or services.

9. Governing Law

  • Jurisdiction: These terms are governed by the laws of Vancouver, BC, Canada.

10. Amendments and Updates

  • Changes to TOS: We may update these Terms of Service periodically. Any changes will be posted on this page.

11. Privacy and Data Protection

  • Privacy Policy: By using our services, you agree that the images or text you upload may be stored on our database. You may request the deletion of your data by contacting us. We may use your images for promotional purposes in the future.